Shipping & Returns Information

Shipping Information

1. YouPearl ships internationally. We use UPS, DHL and EMS as our main carriers for all pearl jewelry shipments. UPS and DHL provide fast and secure delivery. They are able to deliver to most places in the world in 2-7 business days. For example, delivery time to US and Canada is only 2-3 days.
   
   EMS is good a choice if you don't need the items that quickly. Delivery time to US and Europe is about 7 days. EMS parcels are delivered to you by your local postal services, for example U.S. Postal Service (USPS) in US, Canada Post in Canada. We also provide other shipping options, which include FedEx, TNT, regular air parcel etc. Please contact us for details.


2. When your parcel is shipped, a tracking number is available and a signature is required when you receive the parcel. Tracking numbers are used by shipping carriers to identify and trace packages shipments as they move through the system to their destination. You can use the tracking number to trace your package at www.ups.com, www.dhl.com, or www.ems.com.cn.


3. Shipping fee is calculated by each 500g (1.1 LB) actual parcel weight, not by items net weight. Parcel weight includes items net weight and the weight of shipping box and cushioning materials. The following table summarizes the EMS, DHL and UPS shipping rates:
   
   

   Zones	EMS		DHL		UPS		Countries
   	First 500g	Each 500g added	First 500g	Each 500g added	First 500g	Each 500g added
   1	$16	$5	$19	$5	$20	$5	Singapore, Taiwan, Thailand, Malaysia, Philippines
   2	$17	$6	$20	$6	$25	$6	Australia, New Zealand, Japan, South Korea, Indonesia
   3	$18	$7	$24	$8	$30	$8	USA, Canada, Mexico, Puerto Rico
   4	$20	$7	$25	$9	$35	$8	Western Europe, Northern Europe, South Asia
   5	$28	$10	$36	$12	$57	$16	Eastern Europe, Russia, Middle East Area, Latin America, Africa

   
   Example: If a parcel weight of a customer is 1480g and the parcel is shipped by EMS to USA, the total shipping fee would be $32 ($18+$7*2).


4. If the parcel weight is more than 21kg, you can get great discount on the shipment fee. Please contact us for details.


5. All customs duties and taxes are the sole responsibility of the receiver.

Return Policy

1. YouPearl offers a satisfaction-guaranteed shopping experience. We try our best to provide the finest quality pearls jewelry at the lowest possible wholesale prices for you. However, if you are not completely satisfied with your purchase, you may return it for refund or replacement within 7 days of receipt. We refund 100% the item cost except shipping and handling charge.


2. When you return an item, please email us at sales(at)youpearl.com first, to indicate the reason for the return and get the returning address. We will refund you after receiving your returning package.